Refund Policy


Free returns are accepted on merchandise purchased at refinerycompany.com within 14 days of purchase date provided that the items have not been worn or used. REFINERY and any Brand tags must be attached. Please note, Final Sale items (anything marked 50% off or more), marked in RED, are not returnable. Items can be returned to us at 131 Bridge St. Suite 3B, Phoenixville PA 19460. To make a return in store, you must have the invoice and credit card used to make the purchase. A printed return label has been included in your order and can be used for returning your purchase (valid in the Continental US only). Be sure to include a copy of your invoice. Please allow up to 14 business days for your return to arrive at our facility and be processed.

Be sure to include a copy of your invoice. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.

Once your package has been received at refinerycompany.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.

Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid REFINERY receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.

Exchanges
A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number at 484-302-5519 or by email at service@refinerycompany.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit our store location and exchange your item as well. If your original purchase was made using a REFINERY Gift Card, please contact Customer Service PRIOR to placing the exchange order.

Returns For Items Purchased In Stores
We cannot accept items purchased at the REFINERY store at our Internet Return Center. Please return your items to the store. If this is not convenient, please mail your return via certified mail to 131 Bridge St. Suite 3B Phoenixville, PA 19460. Please remember to include your receipt and customer information in the package.

*All policies are subject to change.

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